pj999's Privacy Policy
Your personal information is completely safe with us — read this policy to learn in detail how we collect, store, and protect your data.
1. Introduction & Scope
pj999 is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how pj999 collects your personal information, why it is collected, and how it is used and kept secure.
This policy applies to pj999's website, mobile application, and all related services. If you create an account on our platform, place bets, or play casino games, you automatically fall under this policy. Our services are for people aged 21 and above only.
We reserve the right to change or update this policy at any time. If you continue using the platform after a change, you will be considered to have agreed to the new policy.
2. Information We Collect
The following types of information may be collected for the purpose of registration and service delivery on the pj999 platform:
2.1 Information You Provide
- Full name, date of birth, and national ID number (for age verification)
- Email address and mobile phone number
- Residential address
- Payment-related information, such as bKash, Nagad, or Rocket account numbers
- Messages and contact details provided in support tickets or live chat
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Time spent on the platform, pages visited, and click data
- Login and logout times and approximate location information
- Session information collected through cookies and similar tracking technologies
2.3 Transaction & Gaming Information
- Deposit and withdrawal amounts and dates
- Betting history, list of games played, and win/loss records
- Information on bonuses and promotional offers received
3. Purpose of Using Information
pj999 uses collected information for the following purposes:
- Account management: Registration verification, login security, and identity confirmation.
- Service delivery: Bet processing, payment transactions, and improving the gaming experience.
- Support: Resolving your questions and complaints via 24/7 live chat and email.
- Security & fraud prevention: Ensuring the protection of accounts and financial transactions.
- Responsible gaming: Identifying excessive play tendencies and providing necessary support.
- Legal compliance: Adhering to applicable laws and regulations.
- Service improvement: Analyzing user experience to further improve the platform.
- Communication: Sending important policy change notifications, security alerts, and transaction confirmation messages.
4. Information Sharing & Third Parties
We may share your personal information with the following parties in limited and controlled circumstances:
4.1 Payment Processors
Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket for deposit and withdrawal processing. These organizations are governed by their own privacy policies.
4.2 Technology Service Providers
Minimal information may be shared with trusted technology partners for server hosting, cybersecurity, game software (such as providers like Pragmatic Play, Spribe, JILI, etc.), and customer support software operations.
4.3 Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from law enforcement agencies, or any other legal requirement.
4.4 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the successor entity, though the terms of this policy will remain in effect.
5. Data Security Measures
pj999 adopts industry-standard technical and organizational measures to protect your information:
- SSL encryption: All data transfers between your browser and our servers are secured with 256-bit SSL encryption.
- Access control: Only authorized personnel can access your information, and every access is logged.
- Password hashing: Your password is not stored directly — it is kept only in encrypted hash form.
- Firewall & security monitoring: Advanced firewalls and 24/7 security monitoring systems are in place to prevent unauthorized access and cyberattacks.
- Regular audits: Data security effectiveness is regularly evaluated and improved.
Please keep in mind that no transmission of information over the internet is completely risk-free. We strive to ensure maximum protection, but we cannot guarantee complete security.
6. Cookie Policy
The pj999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
- Functionality cookies: Used to remember your preferences (such as language selection).
- Analytics cookies: Collect information in an anonymized manner to understand how users use our platform.
6.2 Cookie Control
You can disable cookies from your browser settings. However, disabling essential cookies may cause some parts of our service to not work properly.
7. Data Retention Period
pj999 retains your personal information for as long as it is necessary to provide services, or as required to fulfill legal obligations.
- Information for active accounts is retained for the entire duration the account is managed.
- Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory requirements.
- Transaction and financial records are retained for the period determined under applicable law.
- Once the specified period has passed, information is securely deleted or anonymized.
8. Your Rights
As a user of pj999, you have the following rights:
- Right to access: You may request to know what information we have stored about you.
- Right to correction: You may request to have incorrect or incomplete information corrected.
- Right to deletion: You may request that your information be deleted in certain circumstances, though this may not be fully possible if legal obligations exist.
- Right to restrict processing: You may request to limit the use of your information for specific purposes.
- Right to data portability: You may request to receive your information in a structured format.
- Right to object: You may object to certain types of processing of your information.
To exercise these rights, contact us directly — send an email to [email protected] or send a message via live chat.
9. Protection of Minors
pj999 strictly does not provide services to anyone under the age of 21. We do not intentionally collect any information from minors. If we become aware that information has been collected from a minor user, that information will be immediately deleted and the associated account will be closed.
If you find that a minor has created an account on our platform, please notify us at [email protected].
10. International Data Transfers
As pj999 uses global technology infrastructure, your information may be stored on servers outside Bangladesh. In such cases, we ensure that data transfers are consistent with this policy and that appropriate security measures are in place.
When sharing information with third-party service providers, we contractually require them to ensure the same standard of data protection.
11. Policy Changes
pj999 reserves the right to change this privacy policy at any time. For significant changes, we will try to notify you in the following ways:
- Publishing a notice on the website
- Sending a message to the email address provided on the account
- Displaying a one-time notice at login
If you continue using the platform after a change, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
12. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live chat: 24/7 live chat is available on the website
We provide support in both Bengali and English. We will review your complaint and try to respond as quickly as possible.
Have more questions? We're ready to help
If you'd like to know anything about pj999's privacy policy or your information,
our 24/7 support team is always by your side.