For ages 21+

pj999's commitment to responsible gaming

Know your limits and play within them — pj999 is always here to ensure a safe and healthy betting experience.

Our protection tools

Self-Exclusion

Take a break from your account for a set period. A short pause or a long-term break — both are possible. Just contact support.

Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A notice period applies if you want to increase it.

Time-Out Feature

Use the time-out feature when you want to take a break for a few days. No betting will be possible on your account during this period.

Betting History Review

You can view your full betting history at any time. Analyse your habits and make informed decisions.

24/7 support

If you have any concerns, our support team is always ready. Contact us via live chat or email — assistance is available in both Bengali and English.

Minor Protection

pj999 strictly follows the 21+ policy. Age verification is mandatory when opening an account.

What is responsible gambling and why does it matter?

Betting and casino games can be a source of entertainment — but only when enjoyed consciously and within set limits. pj999 believes that for every player, fun always comes first, free from the pressure of making money. Responsible gambling means playing while being aware of your financial capacity, mental state, and time.

Online betting is growing in popularity in Bangladesh. That is why we want every player to make decisions with the right information. To keep your pj999 experience always in control, we have built a number of practical protection tools.

Age limit — for players aged 21+ only

pj999 provides services only to individuals aged 21 and above. Age verification is carried out when opening an account and when submitting a withdrawal request. If an underage person attempts to register, their account will be closed immediately and any deposited funds will be returned. If you have underage members in your household, make sure they cannot access your device or account.

Set your deposit limit

pj999 offers a deposit limit feature to help you stay within your budget. You can set a specific amount on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately. Increasing a limit requires a notice period — this measure protects you from spending more money in the heat of the moment.

Remember: the minimum deposit is ৳200 and the minimum withdrawal is ৳1,000. Transactions can be made easily via bKash, Nagad, and Rocket.

Time-Out and Self-Exclusion

If you feel you need a short break, use the time-out feature. For a set period — from a few days to a few weeks — your account will be automatically deactivated. No bets can be placed during this time.

For longer-term protection, you can choose self-exclusion. Contact the support team and they will fully close your account for a specified period. No promotional emails or bonus offers will be sent while self-exclusion is active.

Keep a realistic mindset

Betting is never a reliable source of income — it is important to keep this in mind. Every game carries an equal chance of winning and losing. Avoid the urge to place larger bets to recover lost money. Set aside only the amount you can afford to lose for entertainment — and stick to that limit.

Set a budget before playing at pj999. Decide on both a winning target and a loss limit. End your session when either is reached. Keeping a clear head makes the experience far more enjoyable.

Warning signs of problem gambling

Be cautious if you notice these signs

  • Repeatedly placing large bets to try to recover lost money
  • Lying about betting or hiding it from people close to you
  • Trying to stop gambling but failing to do so
  • Spending money needed for household essentials on betting
  • Feeling anxious or irritable when not betting
  • Continuing to play while neglecting work, family, or social life

If you notice one or more of the signs above in yourself, do not delay — contact us. The pj999 support team will help you get the right assistance.

Frequently Asked Questions

Log in to your account and go to the Account Settings section. Under the "Responsible Gaming" option, you can set a daily, weekly, or monthly deposit limit. If you run into any issues, contact our 24/7 live chat support.

To request self-exclusion, email [email protected] or contact us via live chat. Our team will process your request promptly. Once the exclusion is active, you will no longer be able to log in and will not receive any marketing messages.

For a time-out, your account is reactivated automatically once the set period ends. For self-exclusion, you will need to contact our support team after the specified period has ended. We will make sure you are genuinely ready to start again.

Yes. pj999 strictly enforces a 21+ policy. Age verification is carried out at registration and when submitting a withdrawal request. If an underage person is found to have opened an account, it is closed as soon as it is detected. If you have children or teenagers in your household, please use password protection on your devices.

The pj999 support team can guide you to the right help. If gambling addiction becomes serious, speaking with a mental health professional or counsellor is recommended. We want you to be well.

Your account balance is kept safe during self-exclusion. You can make a withdrawal before the exclusion takes effect. For more details, email [email protected].

Need help? We are always here

24/7 Support Team

Contact us any time, day or night.

Chat with us directly on live chat

[email protected]

Support is available in both Bengali and English.

Enjoy pj999's top games safely

Play responsibly and enjoy the fun — on your terms, within your limits.

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